FAQ
Frequently Asked Questions
How much does MATTEROOM cost?
Pricing information can be found on the pricing page.
How do I purchase?
Fill out the register form, and you'll receive an email once we have verified your information.
If you are thinking about upgrading to a paid plan, please contact your account owner. The account owner can upgrade the plan for the whole team by clicking the "Manage Subscription" button that is under MATTEROOM Prime > Settings > Subscription Management > Manage Subscription.
How can I upgrade?
There are a few reasons why you might see an upgrade prompt. • You've run over your plan limit: • If you see an alert indicating that your plan is over its limit, please contact your Account Owner. If the Account Owner is still having issues, ask them to contact Support via support@matteroom.com Other issues • If the above does not resolve your issue, please contact our Support via support@matteroom.com and they'd be happy to help further.
I’m on a paid subscription; why is it asking me to upgrade?
Please contact us and our team can discuss your options with you.
Can I access a free trial?
Please contact us, our team can schedule a demo for you.
Can I schedule a demo?
No. Create as many projects, timesheets, and bills as you need. They do not expire.
Is there a storage limits?
Yes, we do offer a backup service which is by request. The service will auto-export a set of CSV files for you to download. There’s a setup fee and annual subscription starting from $6,000.
Can I export all my data?
No, its single tenant and we offer private cloud option with managed service.
Is MATTEROOM multi tenant? And do you support private cloud?
We offer professional services to customize invoice templates, starting at USD 3,000. Please contact us at customer.success@matteroom.com for assistance.
How can I customize my own invoice template?
This is because MATTEROOM only supports automatic synchronization of users due to Microsoft third-party API limitations when your subscription includes one of the following plans: Microsoft Entra ID P1, Microsoft Entra ID P2, Microsoft Entra Suite. If your subscription does not include one of these plans, administrators will need to manually synchronize new MATTEROOM users in Microsoft Azure. Without this step, newly added users will not have access to public matter OneDrive workspaces.
Why can't my newly added users see the public matter OneDrive workspaces?
MATTEROOM integrates with Google Workspace, it transforms folder-based Google Drive into Project-centric Workspaces upon project creation. You can use any edition of Google Workspace.
What edition of Google Workspace is required for MATTEROOM integration?
MATTEROOM supports integration with all Microsoft 365 Business Plans, ensuring access to essential features like SharePoint, Teams, Outlook, Copilot, Planner and OneDrive for seamless document & email management.
What edition of M365 is required for MATTEROOM integration?
MATTEROOM integrates with QuickBooks Plus or higher. These editions provide the invoicing, billing, and expense tracking capabilities required for integration.
What edition of QuickBooks Online is required for MATTEROOM integration?
Yes, MATTEROOM is built on a single-tenant architecture running microservices in containers, ensuring that each client’s data is fully isolated and secure. Unlike multi-tenant solutions, where multiple clients share the same database and resources, single-tenant deployment provides a dedicated environment for each client, enhancing data security and privacy. This architecture simplifies private cloud implementation, making it effortless. It has been well-received by large enterprises and industries with stringent security requirements.