From Amicus to MATTEROOM: Upgrading Cross-Border Billing and Operational Efficiency

A prominent law firm, known for its expertise in corporate law, startup advisory, and cross-border transactions, faced growing demands for precision and transparency in time tracking and billing as their international client base expanded. Their team sought a modern, flexible platform to support this transition.

Challenges with the Previous System

The firm previously used Amicus to manage time entries and billing. While sufficient for basic tasks, several limitations emerged:

• Lack of audit trail

  Once a bill or time entry was edited, the original version was overwritten, making it impossible to trace historical changes—posing issues for internal audits and performance reviews.

• Underdeveloped invoice format

  The billing layout was overly simplistic and required manual edits to meet professional presentation standards.

• Single-language and single-currency limitations

  The system supported only English and one currency, creating friction for international client work.

• Slow and limited support

  Users often had to troubleshoot issues themselves due to slow or unresponsive customer service.

Why They Chose MATTEROOM

After evaluating multiple platforms, the firm switched to MATTEROOM, citing several critical improvements:

• Full billing history and change tracking

  MATTEROOM retains a detailed audit trail of all changes to time entries and invoices, including hours, personnel, dates, and amounts—ensuring transparency and accountability.

• Ready-to-use, professional invoice layouts

  Invoice templates are detailed and client-ready, significantly reducing the need for manual formatting.

• Multi-currency and multi- language support

  The system supports interfaces in English, Japanese, Chinese and more, and allows billing in multiple currencies with automatic exchange rate conversion—ideal for international matters.

• Real-time customer support

  Users receive immediate assistance through MATTEROOM’s online support team, drastically reducing downtime and frustration.

Client Feedback

“The biggest improvement is how confident we feel about billing accuracy. Every change is tracked, and we no longer need to manually clean up invoice formats.”

Amicus vs. MATTEROM

Feature / Function	Amicus	MATTEROOM
Billing Change History	None – original data overwritten	Full version tracking with time, user, date, and value changes
Audit Trail and Compliance	No version control, difficult to review changes	Complete operation history, ideal for audits and reviews
Multi-currency & Exchange Rate	Not supported – manual conversion needed	Fully supported with automatic exchange rate handling
Invoice Layout and Detail	Minimal layout, requires manual edits	Professional, detailed, client-ready format
Customer Support	Slow and self-directed troubleshooting	Real-time live support with fast issue resolution
Language Support	English only	Supports English, Japanese, Chinese...and MORE
Feature Flexibility	Basic functions, limited scalability	Modular design with extensive features (case, time, billing)

How Forward-Thinking Firms Are Transforming—And Why You Should Too

It’s not just about improving efficiency. It’s about making transformation real. Ready to be our next success story? Book your demo and experience a smarter way to grow your business.

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